Local Delivery & Trade Counter Collection
When placing an order please specify if you require delivery (free within 25 miles of our or Trade Counter) or for added flexibility and convenience, you can choose to collect your products from our dedicated Trade Counter in Morecambe.
At the time of delivery, you must check all products for any sign of packaging or product damage and check the number of products delivered against the delivery note. You should report any damaged or missing products within 48 hours of delivery to our Customer Service Team on 01524 415401 or via email at firstname.lastname@example.org.
- Deliveries will be made between 9 am and 5 pm Monday to Friday (excluding Bank Holidays) and where reasonably possible, in line with your trading hours (where you have made us aware of the same).
- All products must be paid for in advance via our website/Shopify store.
- Our Customer Service Team will make a pre-delivery call to you (on the number you have provided) the day before delivery.
- Our driver will also make a pre-delivery call to you (on the number you have provided) on the day of delivery.
- Deliveries will be made by Think Interiors, or via an authorised carrier where appropriate.
- Deliveries may require your assistance with offloading products, depending on the weight of the delivered items.
- At the point of delivering products, we will aim to place them in a safe and accessible location.
- Deliveries require a signature as acceptance of the accuracy and quality of the products delivered.