We define ‘standard’ products as items that are supplied directly from a manufacturer and that have not been altered in any way.
We define ‘customised’ products as items that are bespoke and have been altered to your specification and requirements.
Examples of ‘customised’ products include made to measure kitchen, bathroom and bedroom furniture or a product that has a colour or finish applied.
If you are unsure of whether a product is ‘standard’ or ‘customised’, please contact us for more information on 01524 415401 or via email at firstname.lastname@example.org.
‘Standard’ products can be cancelled within 14 days of receipt. You then have 14 days to return the goods to us, at your own cost. All goods must be returned unopened and in a resalable condition. Your original delivery charge (if applicable) will not be refunded. We reserve the right to request photographs of the proposed returned products to confirm condition at the point of return. Any products that are surplus to requirements but reported outside of the 14 days from delivery are not eligible for return.
All ‘customised’ products sold through the Think Interiors website are subject to the same terms as ‘standard’ products, but where goods have been altered from ‘standard’ to ‘customised’, they will become non-returnable and non-refundable.
Due to the timescale involved in producing ‘customised’ items, Think Interiors will provide a 24-hour cooling-off period from the time that the order is placed. After this time has elapsed, production will begin and the right to cancel will be removed.
Products must be reported as faulty without undue delay and in any event within seven days from the date of delivery. Please note that we will not be responsible for any faulty products that are not reported within this time.
Kitchen appliance manufacturers will insist on repairing faulty products on-site and must be given this opportunity to do so. Contact details should be provided with your appliance(s), if you don’t have these, please contact our Customer Service Team on 01524 415401 or via email at email@example.com.
If you receive goods that are damaged, we will either offer a replacement or refund depending upon the situation. Should we deliver by courier, we may ask for images of the goods to use as evidence of damages in transit. If goods need replacing, we will endeavour to send them out as soon as possible, but please bear in mind that bespoke items are made to order and can take time to replace.