Product Definitions - Standard & Customised

We define ‘standard’ products as items that are supplied directly from a manufacturer and that have not been altered in any way.

We define ‘customised’ products as items that are bespoke and have been altered to your specification and requirements.

Examples of ‘customised’ products include made to measure kitchen, bathroom and bedroom furniture or a product that has a colour or finish applied.

If you are unsure of whether a product is ‘standard’ or ‘customised’, please contact us for more information on 01524 415401 or via email at

Surplus to Requirements - Standard Products

‘Standard’ products can be cancelled within 14 days of receipt. You then have 14 days to return the goods to us, at your own cost. All goods must be returned unopened and in a resalable condition. Your original delivery charge (if applicable) will not be refunded. We reserve the right to request photographs of the proposed returned products to confirm condition at the point of return. Any products that are surplus to requirements but reported outside of the 14 days from delivery are not eligible for return.

Surplus to Requirements - Customised Products

All ‘customised’ products sold through the Think Interiors website are subject to the same terms as ‘standard’ products, but where goods have been altered from ‘standard’ to ‘customised’, they will become non-returnable and non-refundable.

Cooling Off Period - Customised Products

Due to the timescale involved in producing ‘customised’ items, Think Interiors will provide a 24-hour cooling-off period from the time that the order is placed. After this time has elapsed, production will begin and the right to cancel will be removed.

Faulty Products

Products must be reported as faulty without undue delay and in any event within seven days from the date of delivery. Please note that we will not be responsible for any faulty products that are not reported within this time.

  • The condition of the products must be confirmed at the point the return is requested.
  • Products that are returned as faulty will be inspected by Think Interiors and a refund for the purchase price will only be issued, in part or full, following inspection and where we reasonably agree that the product is faulty.
  • Once reported as faulty, you should not use or operate the products, to prevent further damage occurring to the products whilst in your possession.

Kitchen & Bathroom Branded Products

  • Kitchen products that are returned as faulty will be returned to the manufacturer for inspection and credit will only be issued, in part or full, as agreed by the manufacturer.
  • Kitchen products that are already installed will be inspected before a replacement product or credit is agreed upon.
  • Sinks and taps that are returned as faulty will be returned to the manufacturer for inspection and credit will only be issued, in part or full, as agreed by the manufacturer.

Kitchen Appliances

Kitchen appliance manufacturers will insist on repairing faulty products on-site and must be given this opportunity to do so. Contact details should be provided with your appliance(s), if you don’t have these, please contact our Customer Service Team on 01524 415401 or via email at

Damaged Goods & Damaged in Transit

If you receive goods that are damaged, we will either offer a replacement or refund depending upon the situation. Should we deliver by courier, we may ask for images of the goods to use as evidence of damages in transit. If goods need replacing, we will endeavour to send them out as soon as possible, but please bear in mind that bespoke items are made to order and can take time to replace.

Returns Process

  • A return can be raised by calling our Customer Service Team on 01524 415401 or via email at An email will be sent (to the e-mail address you have provided) to confirm the return request has been raised.
  • A return will only be raised when goods are available for collection and meet the criteria of a faulty product or surplus to the required product.
  • We will attempt to collect products, where reasonably possible, within three days of the return being raised.
  • We will attempt two collections of the return, if both attempts fail, the return will be cancelled.
  • Our drivers are instructed not to accept any products for return that do not comply with the criteria for products that are faulty or surplus to requirement.
  • The collection of products by us does not imply that full credit will be given. If products are not received in a resaleable condition, we reserve the right to refuse a refund.
  • Refunds for returned products may take up to 30 working days due to processing and banking procedures. Please note: Manufacturer agreement times may vary.